These 5 Key Tips For Businesses Are Good Enough To Getting Started on Social Media

social media

Social media has revolutionized the way people communicate with each other and with the brands they love. Unlike the old email and phone-based communication channels, social media marketing allows your brand to directly engage with both existing and prospective customers.

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Know These Top Benefits of Speech Analytics – ROI For Contact Centers

speech-analytics

Speech Analytics, when used effectively, can identify Customers’ Needs & Expectations and can indicate the area of opportunities for improvement at both levels – Agents & Business. There are countless benefits of speech analytics as this latest technology helps companies derive actionable insights needed to improve sales, improve agent performance, enhance customer satisfaction, gain marketing intelligence and drive other key metrics.

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